Saroj Cosmetics

Saroj Cosmetics ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, process and protect information when you use the Saroj Cosmetics website and mobile application (collectively, the "Service").

By using the Service, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

A. Account Information

When you create or use a customer account, we may collect:

• Name
• Mobile phone number
• Account or authentication information
• Saved address information

B. Order Information

When you place an order, we may collect:

• Order ID
• Customer name
• Mobile phone number
• Delivery address
• Products ordered
• Product quantities
• Order amount
• Applicable delivery or platform charges
• Order date and time
• Order status

This information is used to process, manage and deliver your order and provide customer support.

C. Product Reviews

If you submit a product review, we may collect:

• Review text
• Rating
• Customer name or display information
• Product information
• Order verification information
• An image uploaded with the review, if you choose to upload one

Mobile numbers and delivery addresses are not intended to be publicly displayed with customer reviews.

D. Device and Technical Information

The mobile application may process basic technical information required for the application and website to function, such as:

• Device and browser information
• Application/WebView information
• Internet or network connectivity information
• Technical error or diagnostic information

2. How We Use Your Information

We may use collected information to:

• Create and manage customer accounts
• Authenticate customers
• Process and manage orders
• Confirm customer orders
• Deliver products
• Contact customers regarding their orders
• Maintain order history
• Verify purchases for product reviews
• Prevent fraudulent or unauthorized reviews
• Display product reviews
• Process review images uploaded voluntarily by customers
• Provide customer support
• Improve and maintain the Service
• Maintain security and prevent misuse
• Comply with applicable legal requirements

3. Firebase

Saroj Cosmetics may use Google Firebase services for functionality such as authentication and application-related services.

Firebase may process information necessary for authentication and related functionality, including information associated with your account or authentication method.

Firebase services are provided by Google and may be subject to Google's applicable privacy practices and terms.

We do not sell customer personal information to Firebase or use Firebase to sell customer information to advertisers.

4. Google Sheets and Google Apps Script

We may use Google Sheets and Google Apps Script as part of our order-management system.

Order information may be transferred to our privately controlled Google Sheet for purposes such as:

• Managing customer orders
• Processing delivery
• Maintaining order records
• Updating order status
• Verifying purchases
• Providing customer support

Information such as your mobile number and delivery address is used for order and delivery purposes.

Our order-management Google Sheet is intended to remain restricted and is not intended to be publicly accessible.

5. Cloudinary

We may use Cloudinary to store and deliver product images and customer-uploaded review images.

If you voluntarily upload an image with a product review, that image may be transmitted to Cloudinary for storage and delivery.

Such uploaded images may be used for displaying and managing product reviews.

Please do not upload images containing sensitive personal information that you do not want to share as part of your review.

6. Data Sharing

We do not sell, rent or trade your personal information to third parties.

We may share or transfer information to service providers when necessary to operate the Service, including:

• Firebase/Google services for authentication and related functionality
• Google Sheets/Google Apps Script for order management
• Cloudinary for image storage and delivery
• Delivery or service providers when necessary to fulfill an order
• Authorities or other parties when required by applicable law

7. Customer Mobile Number and Address

Your mobile number and delivery address are collected primarily to:

• Process your order
• Contact you about your order
• Deliver your order
• Provide customer support
• Maintain order records
• Verify eligible purchases where required

Your mobile number and delivery address are not intended to be displayed publicly to other customers.

8. Verified Product Reviews

To help prevent fake or unauthorized reviews, Saroj Cosmetics may verify that a customer actually purchased the relevant product.

Verification may involve:

• Order ID
• Mobile number associated with the order
• Product purchased
• Order status

A review may only be accepted when the required verification conditions are satisfied.

9. Data Security

We take reasonable technical and organizational measures to protect customer information from unauthorized access, alteration, disclosure or destruction.

These measures may include:

• Restricted access to order-management information
• Authentication controls
• Secure third-party service providers
• Administrative access controls
• Reasonable technical and organizational safeguards

However, no internet-based service can guarantee absolute security.

10. Data Retention

We retain personal information only for as long as reasonably necessary for purposes such as:

• Completing orders
• Maintaining order records
• Customer support
• Purchase verification
• Preventing fraud or abuse
• Legal or accounting requirements
• Resolving disputes

When information is no longer reasonably required, we may delete or securely dispose of it, subject to applicable legal and operational requirements.

11. Account and Data Deletion

You may request deletion of your customer account and associated personal information by contacting us.

Some information may need to be retained when required for legitimate business purposes, legal obligations, fraud prevention, dispute resolution, accounting, or transaction records.

12. Children's Privacy

The Service is not intended to knowingly collect personal information from children without appropriate parental or legal authorization.

If we become aware that personal information has been collected from a child in circumstances where it should not have been, we will take reasonable steps to delete it.

13. Cookies and Local Storage

The website and mobile application may use browser/WebView storage, cookies or similar technologies to maintain functionality such as:

• Customer session information
• Shopping cart
• Wishlist
• Account preferences
• Order-related information
• Website functionality

These technologies are used to provide and maintain the Service.

14. Third-Party Services

The Service may use third-party services, including Google/Firebase, Google Sheets/Google Apps Script and Cloudinary.

These providers may process information according to their own privacy policies and terms. We encourage users to review the privacy practices of these third-party providers.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When changes are made, we may update the Effective Date shown at the top of this page.

Continued use of the Service after an update means that you acknowledge the revised Privacy Policy.

16. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or your personal information, please contact us.